fair and transparent standard pricing for all works
First we'll go through a few answers to the usual questions we get, which affect all jobs and bookings.
Below that we've listed our standard rates, fees & charges, any promotional or discounted items, and some of our "bundled packages" which cover works of the most basic or straightforward scope.
The following information forms part of our Terms and Conditions, which you accept should you engage us for any works.
ARE CABLED AFTER HOURS TECHNICIANS ONLY AVAILABLE OUTSIDE OF NORMAL BUSINESS HOURS?
Not any more! See, in the beginning we were just a bunch of motivated techs working weeknights and weekends around our day jobs. But now our technicians are available both during business hours and outside of business hours! Please see our Trading Hours for more info.
WHAT IS CLASSED AS OUTSIDE OF NORMAL BUSINESS HOURS?
We class "normal business hours" as 9am to 5pm, Monday to Friday (weekdays), excluding Public Holidays. So our "after hours" surcharges come into effect all day Saturday, all day Sunday, and after 5pm on weekdays.
HOW DOES CABLED AFTER HOURS CHARGE FOR WORK?
Some tradies don't follow a standard pricing model and name their price on a per-job basis. But we like to keep it fair with a Standard Pricing Model, thus:
Call Out Fee - a standard service charge for all attendances
Labour Charges - charged per licenced technician, per 30mins or part thereof on site
Parts, Materials, & Equipment - as required, such as phone sockets, patch leads, WiFi AP's / routers, wall plates, sundries (like screws, brackets), etc.
Additional fees - as required, such as After Hours surcharges, parking fees
DID YOU SAY, PARKING FEES?
For all works we need our vehicles close by to access materials, tools, and equipment. Only in busy CBD areas such as Sydney's city area is it difficult to park our company vehicles on site. If we must incur parking charges, we pass them onto the customer as part of the overall job cost. In most cases clients liaise with their building manager to organise legal off-street parking for our vehicle(s) close by, such as in the building's loading bay or private parking garage.
We hope everyone can understand and agree with our view that it would not be fair to over-quote on works or increase our standard pricing for all customers in all areas, just to absorb the cost of CBD parking charges for city jobs.
QUOTES AND ESTIMATES
We can only quote new works, where the scope of work is specific (such as a phone or data cabling installation, a socket replacement, IP-Phone install).
For faults, such as when your internet doesn't work and no one knows why, our technicians need to "fault find" to locate and solve the problem. Most issues can be narrowed down within the first 30 minutes (covered by our Call Out Fee, see pricing info below) but after this period we charge our labour rate in 30-minute blocks, all the while keeping the customer updated on what we're doing on site.
BOOKINGS & DEPOSITS
For all bookings other than written commercial contracts / agreements, we require a minimum deposit to be paid and cleared before we schedule a technician attendance:
Fault finding & repairs minimum deposit: Call Out Fee (including After Hours surcharge where applicable)
Quoted works minimum deposit: $275.00 or 40% of the total quoted value including GST (whichever is greater)
INVOICING & REFUNDS
Invoices are issued after the completion of a sale or on site works, and may include variations, materials and other charges. Any outstanding (unpaid) balances are due to be paid within 30 days before accruing late fees.
We accept requests for reschedules and deposit refunds up to noon of the previous business-day of the scheduled attendance date, where a small administration fee of $20 will be charged (which simply covers our administration costs). Refunds are refused after this point as our asset scheduling is affected and irreversible costs are incurred by us due to the booking commitment.
Our standard pricing below is used by our technicians on site for variations, and by our estimators completing Written Quotations.
For fault finding or fault repairs such as needing internet problems fixed, see our Call Out Fee and Hourly Labour charges below.
For more specific requirements, please contact us for a quote - we can estimate materials costs and a minimum labour cost / install time.
Please note, we only quote new works (i.e: installs and upgrades), not faults.
on site or over the phone, we won‘t charge you to quote new work
CALL OUT FEE
fixed charge, per attendance
HOURLY LABOUR RATE
per licenced technician, charged in 30 minute blocks
AFTER HOURS CALL OUT SURCHARGE
fixed charge, per attendance outside business hours (on top of standard Call Out Fee)
AFTER HOURS HOURLY LABOUR SURCHARGE
per licenced technician, per 30 minute block outside business hours (on top of standard Labour Rate)
EARLY BOOKING-CANCELLATION FEE
for cancellations, reschedules or refunds requested before noon the previous business-day of the scheduled job date
We believe good communication is the cornerstone of every strong relationship. For further details or clarification of our pricing model, terms of service, or any other queries you may have, please don't hesitate to Contact Us anytime.